Customer Service> General terms and conditions of sale
General terms and conditions of sale
CONDITIONS OF DELIVERY:
· All deliveries shall be ex-warehouse and do not include carriage or insurance.
· The insurance of goods shall be made when the Purchaser requires it in writing.
DIRNA, S.A. includes on the invoices the amount corresponding the carrying of goods that shall be paid by the Purchaser, and the risk in these goods shall pass to the Purchaser upon delivery to carrier and
DIRNA, S.A. shall not be responsible for any loss or damage in transit.
· Any loss, damage or delay shall be claimed to the carrier.
· No returns of goods shall be accepted after three days since delivery, and in any case there shall be the prior written consent of
DIRNA, S.A.
· The purchaser shall not issue any invoice charged to
DIRNA, S.A. Once return is writting accepted by
DIRNA, S.A. a credit note shall be issued. At least a 15% of the value of goods shall be deducted in concept of packaging and expert's fee.
WARRANTY:
· The warranty for air conditioning equipments supplied by
DIRNA, S.A. is valid for two years and is available for goods with defective performance or with manufacturing defects.
· The warranty period for A/C kits in industrial vehicles is 12 months.· This warranty covers the replacement or repairing, depending on
DIRNA's determination, for those parts affected. This warranty shall not cover labor costs, travel costs or gas refilling.
· This warranty shall not be valid when the reported faults are as a consequence of inadecuate usage or sustitutions made without our agreement. The same applies when the equipment or its parts had been handled, repaired or dismounted by staff not authorized by
DIRNA, S.A.
· For the validity of this warranty it is essential to fill completely the warranty form in which shall appear the installer's sign and seal, having mentioned form to be sent to
DIRNA, S.A. before 15 days since mounting date. The warranty form shall be shown to
DIRNA's authorized staff.
· The installer / seller is liable against the customer or final user that the installation has been done following accurately all the instructions contained in the kit for its mounting and that the user receives the warranty properly filled up as well as the use, conservation and maintenance manual of the kit.
WARRANTY FOR SPARE PARTS:
· This warranty shall be valid for 90 days since packing list date. Wrong usage or wrong handling excepted.
FITTINGS GUARANTEE:
· Exclusively limited to the replenishment or the total amount reimburse, in case of manufacture faulty.
WARRANTY PROCEDURE:
· The Purchaser shall deliver prepaid the supposed faulty part to
DIRNA, S.A.: c/ Francisco Alonso, 6 o 28806 Alcalá de Henares. MADRID.
This delivery shall include a copy of the warranty form or copy of the customer invoice and a description of the defect observed. Once accepted the warranty by
DIRNA's Technical Department the good affected shall be replaced or repaired free, depending on
DIRNA's Technical Department determination.
PRICES:
· Taxes not included.
METHODS OF PAYMENT:
· If there is no Credit Account, the method of payment shall be by cheque or by bank transfer prior to delivery of goods.
· To maintain a Credit Account with
DIRNA, S.A., the Purchaser must agree with these General Terms and shall fulfill all data shown on Credit Account Opening application form, banking account number and address included.
· PAYMENT shall be due on or before thirtieth day from date of invoice by negotiable receipt accepted in a Credit Entity or bank transfer.
· Any other payment term resulting on a delay on due date shall support a charge in favour of
DIRNA, S.A. equivalent to 1% monthly.
DIRNA, S.A. shall have to agree in writing these proposed terms.
UNPAIDS:
· Any unpaid receipt shall revoke the Credit Account and DIRNA, S.A. may start legal steps. The above mentioned 1% monthly shall be applicable and expenditures caused by the unpaid receipt shall be charged to the Purchaser. · No variation or modification of these terms shall be valid or effective unless DIRNA, S.A. agrees in writing to such variation or modification signed by one authorized manager from DIRNA, S.A.
Registered Society in Madrid Mercantile Registry, Volume 5.707, General 4.778, Section 3ª, Folio 74, Sheet 46.680, Inscription1ª - CIF ESA-28634236
